Hyper-V File level GRT backup of virtual machine targeted to deduplication folder fails with error "0xe000fe09 - The directory is invalid."

Article:TECH209601  |  Created: 2013-08-14  |  Updated: 2014-09-12  |  Article URL http://www.symantec.com/docs/TECH209601
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


The Hyper-V file level GRT backup of a virtual machine using the Hyper-V agent targeted to deduplication folder fails with the error "0xe000fe09 - The directory is invalid."


Final error: 0xe000fe09 - The directory is invalid. Final error category: Resource Errors

Backup- VRTSRV::\\Hyper-V servername\Hyper-V?HA?VM\Virtual Machine name V-79-57344-65033 - Directory not found.

Cannot backup directory \C\Windows\winsxs\x86_microsoft-windows-m..server-provider-dll_31bf3856ad364e35_6.1.7600.16385_none_64cf8bece74ccc79 and its subdirectories.


Backup Exec 2012 on Windows 2008 R2 server

Hyper host are running on Windows 2012 server.


Run the remote agent based backup of the virtual machine to deduplication folder or run the Hyper-V GRT backup of the virtual machine to disk storage or tape drive.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials


Hyper-V File GRT backup of VM using to deduplication folder fails with error "0xe000fe09 - The directory is invalid."

SourceError Code

The directory is invalid


Directory not found.

Cannot backup directory \C\Windows\winsxs\x86_microsoft-windows-m..server-provider-dll_31bf3856ad364e35_6.1.7600.16385_none_64cf8bece74ccc79 and its subdirectories


Article URL http://www.symantec.com/docs/TECH209601

Terms of use for this information are found in Legal Notices