AVVI Incremental backup completes with an exception ‘A Full backup was run on this virtual machine, since the option to fall back to a full backup was selected. Incremental\\Differential backup methods are not supported for this virtual machine.'

Article:TECH209738  |  Created: 2013-08-19  |  Updated: 2013-08-19  |  Article URL http://www.symantec.com/docs/TECH209738
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Article Type
Technical Solution


Issue



AVVI Incremental backup completes with an exception ‘A Full backup was run on this virtual machine, since the option to fall back to a full backup was selected. Incremental\\Differential backup methods are not supported for this virtual machine.'


Error



‘A Full backup was run on this virtual machine, since the option to fall back to a full backup was selected. Incremental\\Differential backup methods are not supported for this virtual machine.'

Debug log just shows a * for backupchainchangeid instead of an actual value:


[5956]  [fsys\vmvcb]         -  'disk.scsi0-0.uuid=6000C29a-0f66-137c-778f-3133e7314df7'
[5956]  [fsys\vmvcb]         -  'disk.scsi0-0.changeid=52 cf ab 6b a9 cd 66 c0-27 90 d2 44 84 d0 c2 a8/60'
[5956]  [fsys\vmvcb]         -  'disk.scsi0-0.backupchainchangeid=*'


Solution



Workaround:
Run Full AVVI backups.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers. This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceETrack
Value3289811
Description

AVVI: Incremental VM backup completes with an exception ‘A Full backup was run on this virtual machine, since the option to fall back to a full backup was selected. Incremental\\Differential backup methods are not supported for this virtual machine.'



Article URL http://www.symantec.com/docs/TECH209738


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