How to Apply Patches using Patch Management in Clearwell eDiscovery 7.1.3

Article:TECH209859  |  Created: 2013-08-22  |  Updated: 2013-09-18  |  Article URL http://www.symantec.com/docs/TECH209859
Article Type
Technical Solution


Issue



Clearwell (CW) version 7.1.3 introduced a new feature known as Patch Management.  This is an informational guide on how this new functionality works within Clearwell.

Watch a video on this process


Solution



  1. Logon directly to the Clearwell server as an Administrator
  2. Open Clearwell user-inface (UI) in Internet Explorer 
    1. Login with a System Manager account
  3. Navigate to System > Patches
    1. On top right side of the screen > Confirm the "Automatic Notifications" box is checked if you want future update notifications
    2. Note: This page displays all available updates by name, descrption, and status.
    3. Note: Available updates will display in the Actions column as "Download"
  4. Select ESAs / Available Download > click Install Selected (bottom left)
    1. The updates will now download and begin installation; when finished the status will change to "Install Pending Restart"
  5. Restart Services: Navigate to Windows Desktop > Open Clearwell Commander >
    1. Click on Action > Stop Appliance Services
    2. When completed, Click on Action > Start Appliance Services
    3. Note: Services will stop/start untill all patches are applied
    4. Wait approx. 15 minutes
  6. Verify Installs: Open the user-interface in Internet Explorer and login with a System Manager account
    1. Navigate to System > Patches
    2. Verify the patches were applied via the Status column; patches should be set as "Installed"

 

 




Article URL http://www.symantec.com/docs/TECH209859


Terms of use for this information are found in Legal Notices