Unable to Enroll or Manage iOS 7 Devices

Article:TECH209918  |  Created: 2013-08-23  |  Updated: 2013-09-17  |  Article URL http://www.symantec.com/docs/TECH209918
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Article Type
Technical Solution


Issue



The Symantec Mobile Management agent will not run properly.  Upon upgrade of an iOS device to version 7, you may also no longer be able to enroll or manage the device with Mobile Management.  New enrollments of iOS 7 devices may also fail.
 


Environment



Symantec Mobile Management for Microsoft Configuration Manager

Apple iOS 7


Solution



Older builds of the Symantec Mobile Management app are not compatible with iOS 7 beta releases, due to Apple’s changes in app access to UDID and MAC addresses.  Symantec recommends against upgrading iOS devices to iOS 7.  SMM agents 4962 and newer are compatible with iOS 7 but devices at iOS 7 or upgraded to iOS 7 are NOT compatible with Symantec Mobile Management for Configuration Manager. 

Symantec advises that you do not upgrade your iOS devices to iOS 7 if managing them with Symantec Mobile Management for Microsoft Configuration Manager.

 




Article URL http://www.symantec.com/docs/TECH209918


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