With client side enabled on the deduplication device, GRT restore of an AD user fails with The backup-to-disk folder or the path for staging temporary data on the Backup Exec server must be on an NTFS volume

Article:TECH210197  |  Created: 2013-09-03  |  Updated: 2014-04-18  |  Article URL http://www.symantec.com/docs/TECH210197
Article Type
Technical Solution


Issue



When doing a GRT restore of a user in AD with client side enabled on the device, whether client side was used or not for the backup, the restore fails the following error:

 


Error



V-79-57344-4617 - The backup-to-disk folder or the path for staging temporary data on the Backup Exec server must be on an NTFS volume. Do any of the following, and then submit the job again: - Create a new backup-to-disk folder on an NTFS volume - Change the location of the current backup-to-disk folder to an NTFS volume - Change the path for staging temporary data. Click Tools, click Options, and then click Backup to change the path.

 

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com


Supplemental Materials

SourceETrack
Value3303046
Description

 PDDE: With client side enabled on the deduplication device, GRT restore of an AD user fails with V-79-57344-4617 - The backup-to-disk folder or the path for staging temporary data on the Backup Exec server must be on an NTFS volume



Article URL http://www.symantec.com/docs/TECH210197


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