With client side enabled on the deduplication device, GRT restore of an AD user fails with The backup-to-disk folder or the path for staging temporary data on the Backup Exec server must be on an NTFS volume

Article:TECH210197  |  Created: 2013-09-03  |  Updated: 2014-09-18  |  Article URL http://www.symantec.com/docs/TECH210197
Article Type
Technical Solution

Product(s)

Issue



When doing a GRT restore of a user in AD with client side enabled on the device, whether client side was used or not for the backup, the restore fails the following error:

 


Error



V-79-57344-4617 - The backup-to-disk folder or the path for staging temporary data on the Backup Exec server must be on an NTFS volume. Do any of the following, and then submit the job again: - Create a new backup-to-disk folder on an NTFS volume - Change the location of the current backup-to-disk folder to an NTFS volume - Change the path for staging temporary data. Click Tools, click Options, and then click Backup to change the path.

 

 


Solution



This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.

 


Supplemental Materials

SourceETrack
Value3303046
Description

With client side enabled on the deduplication device, GRT restore of an AD user fails with V-79-57344-4617 - The backup-to-disk folder or the path for staging temporary data on the Backup Exec server must be on an NTFS volume




Article URL http://www.symantec.com/docs/TECH210197


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