bpdbm fails to connect to database with a connection error: Found server but communication error occurred

Article:TECH210207  |  Created: 2013-09-03  |  Updated: 2013-12-16  |  Article URL http://www.symantec.com/docs/TECH210207
Article Type
Technical Solution

Product(s)

Issue



A backup job fails with the following error:
db_FLISTsend failed: Unable to connect to the database (2505)


Error



Messages similar to the following may appear in the bpbrm log:
21:13:52.509 [884752] <2> db_end: no DONE from db_getreply(): Unable to connect to the database
21:13:52.509 [884752] <2> db_FLISTsend: db_end_sts() failed: Unable to connect to the database (2505)
21:13:52.509 [884752] <16> bpbrm main: db_FLISTsend failed: Unable to connect to the database (2505)
21:13:52.509 [884752] <2> set_job_details: Tfile (872): LOG 1360152832 16 bpbrm 884752 db_FLISTsend failed: Unable to connect to the database (2505)

From the bpdbm log:
21:13:33.622 [544996] <16> DbmOdbcConnect::initialize_odbc: Odbc connection failed ErrMsg [Sybase][ODBC Driver][SQL Anywhere]Connection error: Found server but communication error occurred, ErrCode -1, Sqlstate 08001, ConnStr PROWS=1000;PBUF=8m;CS=utf8;UID=DBM_MAIN;PWD=******;LINKS=shmem,tcpip {PORT=13785};ENG=NB_bms-master;DBN=NBDB;CON=DBM_544996_1
21:13:33.727 [544996] <16> add_files_alt: Cannot connect to the database
21:13:33.727 [544996] <2> DbmOdbcConnect::~DbmOdbcConnect: (-1) Exiting
21:13:33.727 [544996] <2> process_request: request complete: exit status 2505 Unable to connect to the database; query type: 78


Solution



The formal resolution for this issue (Etrack 3091092) is included in the following releases:

  • NetBackup 7.5 Maintenance Release 7 (7.5.0.7)
  • NetBackup 52x0 Appliances 2.5 Release Update 4 (2.5.4)

These releases are now available - download links and more information can be found in the Related Articles linked below.

Workaround:
Please contact Symantec technical support, referencing this document ID and Etrack 3338332 to obtain an Emergency Engineering Binary (EEB) replacement for bpdbm containing a fix for this issue on NetBackup 7.5.0.6. 


Supplemental Materials

SourceETrack
Value3091092
Description

bpdbm is failing to add files to the image with a Connection error: Found server but communication error occurred




Article URL http://www.symantec.com/docs/TECH210207


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