Jobs disappear from Backup Exec 2012 Console following the installation of Service Pack 2

Article:TECH210311  |  Created: 2013-09-06  |  Updated: 2014-06-16  |  Article URL http://www.symantec.com/docs/TECH210311
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Article Type
Technical Solution

Product(s)

Issue



Following the installation of Service Pack 2, when attempting to view the configured backup jobs in server Properties, the Jobs tab shows no jobs and displays the message ' No jobs exist'. There may also be a warning displayed bottom left of the console saying 'The query for Job View failed'.

The 'No jobs exist' message is valid if there really are no jobs that have been defined for that server. The scenario of this Article is for when jobs have been created previously, but now do not show in the Jobs tab of the console. 


Cause



The issue occurs because the job configuration in the database has lost or damaged references to the job schedules.

 


Solution



This issue is resolved in Backup Exec 2014 or later versions. 

  

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

  

 

NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com


Supplemental Materials

SourceETrack
Value3306375
Description

UI: Scheduled Jobs disappeared from BE 2012 Console following SP2 install



Article URL http://www.symantec.com/docs/TECH210311


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