Jobs disappear from Backup Exec 2012 Console following the installation of Service Pack 2
|Article:TECH210311|||||Created: 2013-09-06|||||Updated: 2013-09-06|||||Article URL http://www.symantec.com/docs/TECH210311|
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Following the installation of Service Pack 2, when attempting to view the configured backup jobs in server Properties, the Jobs tab shows no jobs and displays the message ' No jobs exist'. There may also be a warning displayed bottom left of the console saying 'The query for Job View failed'.
The 'No jobs exist' message is valid if there really are no jobs that have been defined for that server. The scenario of this Article is for when jobs have been created previously, but now do not show in the Jobs tab of the console.
The issue occurs because the job configuration in the database has lost or damaged references to the job schedules.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.comPlease be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
UI: Scheduled Jobs disappeared from BE 2012 Console following SP2 install
Article URL http://www.symantec.com/docs/TECH210311