Scheduled task for Software Protection Platform service disappears after manual disaster recovery on remote Windows 2012 server

Article:TECH210562  |  Created: 2013-09-13  |  Updated: 2013-12-16  |  Article URL http://www.symantec.com/docs/TECH210562
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Article Type
Technical Solution



Subject

Issue



One of the scheduled tasks for the Software Protection Platform service disappears after a manual disaster recovery on a remote Windows 2012 server. Note that there are 3 tasks by default(SvcRestartTask, SvcRestartTaskLogon and SvcRestartTaskNetwork). The following event is reported in the Application Event Log every 30 seconds when the issue reproduces.


Error



Log Name:      Application
Source:        Security-SPP
Date:          2013/09/10 14:02:51
Event ID:      16385
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
OpCode:        Info
Description:
Failed to schedule Software Protection service for re-start at 2113-08-17T05:02:51Z. Error Code: 0x80041316.


Solution



WORKAROUND:
Disable the scheduler service by doing the following steps on the Windows 2012 server where the original version of Windows is installed for a manual disaster recovery before the restore, and reboot the server.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1) On the Windows 2012 server where the original version of Windows is installed, open the registry edit by going to Start > Run > Regedit


2) Set the following registry key to 0x4

 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Schedule\Start

3) Restart the Windows 2012 server

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3314829
Description

CORE: Scheduled task for Software Protection Platform service disappears after manual disaster recovery on remote Windows 2012 server



Article URL http://www.symantec.com/docs/TECH210562


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