After upgrading to NetBackup 7.5 (through 7.5.0.6) or 7.6, the Activity Monitor displays either job status and details such as queued or active job even though details shows job has completed.

Article:TECH210574  |  Created: 2013-09-13  |  Updated: 2014-05-08  |  Article URL http://www.symantec.com/docs/TECH210574
Article Type
Technical Solution

Product(s)

Issue



After upgrading to NetBackup 7.5.0.6 or 7.6, jobs may show as unknown, queued, or active state in the Activity Monitor although they have actually have progressed and/or completed.  These job statuses do not update or may be very slow to update.  


Cause



A heavily loaded bpjobd is missing job updates without reporting errors.

RMAN backups not using naming convention where the end backup piece name not using _%t to tag on Oracle time stamp.

RMAN performing too much catalog synchronization with NetBackup catalog.


Solution



The formal resolution for this issue (Etrack 3295030) is included in the following releases:

  • NetBackup 7.5 Maintenance Release 7 (7.5.0.7)
  • NetBackup 7.6 Maintenance Release 2 (7.6.0.2)
  • NetBackup 52x0 Appliances 2.5 Release Update 4 (2.5.4)
  • NetBackup 52x0 Appliances 2.6 Maintenance Release 2 (2.6.0.2)

These releases are now available - download links and information can be found in the Related Articles linked below.

Workaround:
Either or both of the following options may be exercised on the master server:

1. Consider adding (or changing) these bp.conf options or HKEY_LOCAL_MACHINE\Software\VERITAS\NetBackup\CurrentVersion\Config registry keys:

BPJOBD_MAX_RQST_PER_JM = 50
NBJM_JOB_UPDATE_TIME = 10

Note: Registry key on Windows is Type  REG_SZ

2. For NetBackup 7.5.0.6 or 7.6.0.1 or NetBackup Appliances 2.5.3 or 2.6.0.1:
Please apply the relevant hotfix attached to this document to the master server.

NetBackup:
Symantec Bug ID: ET 3300058 (7.5.0.6) and 3387595 (7.6.0.1)

Installation Location:  master server

Installation Instructions: 
Please follow the EEB Installer instructions available in the Related Article linked below.

NetBackup 7.5.0.6:

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.3300058.1.AMD64.exe      Windows x64 Installation
eebinstaller.3300058.1.x86.exe        Windows x86 Installation
eebinstaller.3300058.1.hpia64         HP-UX Itanium Installation
eebinstaller.3300058.1.linuxR_x86     RedHat x64 Installation
eebinstaller.3300058.1.linuxS_x86     Suse x64 Installation
eebinstaller.3300058.1.rs6000         AIX Installation
eebinstaller.3300058.1.solaris        Solaris SPARC Installation
eebinstaller.3300058.1.solaris_x86    Solarix x64 Installation

Checksums:
3403441172 651264 AMD64/bpjobd.exe
5327722 609280 x86/bpjobd.exe
4049283870 9644400 hpia64/bpjobd
683106476 2191421 linuxR_x86/bpjobd
2631256522 2197561 linuxS_x86/bpjobd
3490559583 5295631 rs6000/bpjobd
615445137 3138680 solaris/bpjobd
2956608688 3559136 solaris_x86/bpjobd

NetBackup 7.6.0.1:

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.3387595.1.AMD64.exe      Windows x64 Installation
eebinstaller.3387595.1.hpia64         HP-UX Itanium Installation
eebinstaller.3387595.1.linuxR_x86     RedHat x64 Installation
eebinstaller.3387595.1.linuxS_x86     Suse x64 Installation
eebinstaller.3387595.1.rs6000         AIX Installation
eebinstaller.3387595.1.solaris        Solaris SPARC Installation
eebinstaller.3387595.1.solaris_x86    Solarix x64 Installation

Checksums:
349690351 782336 AMD64/bpjobd.exe
1470270799 11158168 hpia64/bpjobd
3843348560 2551262 linuxR_x86/bpjobd
699464411 2556458 linuxS_x86/bpjobd
2131502887 6065995 rs6000/bpjobd
2944405109 3723856 solaris/bpjobd
2465647803 4205336 solaris_x86/bpjobd

Recommended service state: Shut down services on the master server before applying.

NetBackup Appliances:
Please download the appropriate RPM attached below for your version and access the Related Article linked below for instructions on applying the hotfix on an Appliance.

Note: On NetBackup 7.5.0.6/NetBackup Appliances 2.5.3, in some very rare cases, this condition has persisted even after this hotfix has been applied.  If this issue is still experienced after applying this hotfix and upgrading to 7.5.0.7/2.5.4 is not an option, please contact Symantec technical support, referencing this document and Etrack 3308782


Attachments

NB_7.5.0.6_ET3300058_1.zip is an Emergency Engineering Binary (EEB) replacement for bpjobd on NetBackup 7.5.0.6.
NB_7.5.0.6_ET3300058_1.zip (6.3 MBytes)
SYMC_NBAPP_EEB_ET3300058-2.5.3.0-1.x86_64.rpm is a hotfix for NetBackup 5200/5220/5230 Appliances 2.5.3 (7.5.0.6).
SYMC_NBAPP_EEB_ET3300058-2.5.3.0-1.x86_64.rpm (580 kBytes)


NB_7.6.0.1_ET3387595_1.zip is an Emergency Engineering Binary (EEB) replacement for bpjobd on NetBackup 7.6.0.1.
NB_7.6.0.1_ET3387595_1.zip (7.1 MBytes)
SYMC_NBAPP_EEB_ET3387595-2.6.0.1-1.x86_64.rpm is a hotfix for NetBackup 5200/5220/5230 Appliances 2.6.0.1 (7.6.0.1).
SYMC_NBAPP_EEB_ET3387595-2.6.0.1-1.x86_64.rpm (669 kBytes)

Supplemental Materials

SourceETrack
Value3295030
Description

get_long_ts() used in bpjobd could be made better




Article URL http://www.symantec.com/docs/TECH210574


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