Offsite Copy to FTP fails with 'Unspecified error' in Symantec System Recovery (SSR) 2013.

Article:TECH210626  |  Created: 2013-09-17  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/TECH210626
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Article Type
Technical Solution


Issue



Offsite Copy to an FTP server fails every time when using Symantec System Recovery (SSR) 2013.

Offsite Copy to the same FTP server works when using SSR 2011.


Error



Medium Priority Error: Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Unspecified error.' 0x80004005 (Symantec System Recovery)
(UMI:V-281-2987-1009)


Solution



Workaround:

When specifying the FTP server to be used, use the IP address instead of Fully Qualified Domain Name (FQDN).

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3314949
Description

OFFSITE: Offsite Copy to FTP fails with 'Unspecified error 0x80004005'.


SourceError Code
ValueEBAB03F1
Description

Following Operating System error occurred while performing requested operation: 'Unspecified error.' 0x80004005


SourceUMI
ValueV-281-2987-1009


Article URL http://www.symantec.com/docs/TECH210626


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