Offsite Copy to FTP fails with 'Unspecified error' in Symantec System Recovery (SSR) 2013.

Article:TECH210626  |  Created: 2013-09-17  |  Updated: 2014-11-17  |  Article URL http://www.symantec.com/docs/TECH210626
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Article Type
Technical Solution


Issue



Offsite Copy to an FTP server fails every time when using Symantec System Recovery (SSR) 2013.

Offsite Copy to the same FTP server works when using SSR 2011.


Error



Medium Priority Error: Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Unspecified error.' 0x80004005 (Symantec System Recovery)
(UMI:V-281-2987-1009)


Solution



This issue has been fixed in Symantec System Recovery 2013 R2.

Please download Symantec System Recovery 2013 R2 from Evaluation or FileConnect, and upgrade to Symantec System Recovery 2013 R2.

Evaluation:
https://www4.symantec.com/Vrt/offer?a_id=154587

FileConnect (Serial number is required):
https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken


NOTE: Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com


Workaround:

When specifying the FTP server to be used, use the IP address instead of Fully Qualified Domain Name (FQDN).

 


Supplemental Materials

SourceETrack
Value3314949
Description

OFFSITE: Offsite Copy to FTP fails with 'Unspecified error 0x80004005'.


SourceError Code
ValueEBAB03F1
Description

Following Operating System error occurred while performing requested operation: 'Unspecified error.' 0x80004005


SourceUMI
ValueV-281-2987-1009


Article URL http://www.symantec.com/docs/TECH210626


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