How to find the Compliance Accelerator or Discovery Accelerator version Information

Article:TECH210647  |  Created: 2013-09-17  |  Updated: 2014-05-05  |  Article URL http://www.symantec.com/docs/TECH210647
Article Type
Technical Solution

Product(s)

Issue



Troubleshooting Compliance Accelerator (CA) and Discovery Accelerator (DA) issues occasionally require checking the version information of the installed accelerator product. This article provides a listing of the CA and DA version information. 

Below is a listing of the versions for CA and DA.   After verification of the binaries on the CA or DA server, it is imperative that the schema version of the configuration and customer databases both match appropriately. Any differences will result in loss of functionality within the product.


Cause



It is crucial that component versions are at the same CA or DA product/schema version across all CA/DA/SQL servers.  A mismatch could have occurred because of a partial or failed upgrade. See the installation Guide or Upgrade Documents to assist with confirming a successful upgrade or new installation.


Solution



To find the database schema for either CA or DA Configuration databases, look in the configuration database's tblVersion table using the following SQL query:

 

SELECT Version FROM tblVersion

To find the database schema for either CA or DA customer databases, look in the customer database's tblConfig table using the following SQL query:

SELECT [Key], [Value]
FROM [dbo].[tblConfig]
WHERE [Key] LIKE 'Database Version'

Also, the customer database version can be checked against the configuration database by running the following SQL query:

SELECT [CustomerID] AS 'Customer ID Number', [Name] AS 'Customer Name',
[Version] AS 'Database Version', [InitialCatalog] AS 'Database Name'
FROM [dbo].[tblCustomer]
WHERE [CustomerID] > 1     -- CustomerID 1 is the 'System' Customer


 

To obtain the installed version of Compliance Accelerator (CA), check the registry on the CA server for the Version value at the following location:

  • For 32-bit Windows Operating System:

HKEY_LOCAL_MACHINE\Software\KVS\Compliance Accelerator\Install

  • For 64-bit Windows Operating System:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\KVS\Compliance Accelerator\Install

To obtain the installed version of Discovery Accelerator (DA), check the registry on the DA server for the Version value at the following location:

  • For 32-bit Windows Operating System:

HKEY_LOCAL_MACHINE\Software\KVS\Discovery Accelerator\Install

  • For 64-bit Windows Operating System:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\KVS\Discovery Accelerator\Install

 
Note: a mismatch between the Value in the customer database and the Value in the configuration database for a customer indicates the customer database will not work with the installed CA or DA version until some action has been completed.  Contact Enterprise Vault Support for assistance in taking the appropriate action.


 

Compliance Accelerator Versions Information

Version Name Version Designation Build Number Database Schema Version
11.0 11.0.0 11.0.1.1066 11.0012
10.0 SP4 CHF3 10.0.4CHF3 10.0.4.1121 10.0421
10.0 SP4 CHF2 10.0.4CHF2 10.0.4.1114 10.0419
10.0 SP4 CHF1 10.0.4CHF1 10.0.4.1106 10.0418
10.0 SP4 10.0.4 10.0.4.1060 10.0416
10.0 SP3 10.0.3 10.0.3.1020 10.0309
10.0 SP2 10.0.2 10.0.2.1043 10.0211
10.0 SP1 10.0.1 10.0.1.1069 10.0124
10.0 10.0.0 10.0.0.1159 10.0062
9.0 SP5 9.0.5 9.0.4.1015 9.0514
9.0 SP4 9.0.4 9.0.4.1039 9.0408
9.0 SP3 9.0.3 9.0.3.1079 9.0326
9.0 SP2 9.0.2 9.0.2.1022 9.0206
9.0 SP1 9.0.1 9.0.1.1039 9.0123
9.0 9.0.0 9.0.0.1135 9.0051
8.0 SP5 8.0.5 8.0.5.1021 8.05060
8.0 SP4 8.0.4 8.0.4.1840 8.04040
8.0 SP3 8.0.3 8.0.3.1747 8.03150
8.0 SP2 8.0.2 8.0.2.1646 8.02510
8.0 SP1 8.0.1 8.0.1.1518 8.01044
8.0 8.0.0 8.0.0.1318 8.00031
2007 SP6 7.5.6 7.5.6.5378 7.56003
2007 SP5 7.5.5 7.5.5.5359 7.55002
2007 SP4 7.5.4 7.5.4.5327 7.52023
2007 SP3 7.5.3 7.5.3.5169 7.53015
2007 SP2 7.5.2 7.5.2.5053 7.52023
2007 SP1 7.5.1 7.5.1.4181 7.51022
2007 7.5.0 7.5.3945 7.50800
7.0 SP5 7.0.5 7.0.5.1024 7.0500
7.0 SP4 7.0.4 7.0.4.1016 7.0401
7.0 SP3 7.0.3 7.0.3.5030 7.0303
7.0 SP2 7.0.2 7.0.2.1031 7.0230
7.0 SP1 7.0.1 7.0.1.5019 7.0130
7.0 7.0.0 7.0.0699 7.0052

 

Discovery Accelerator Versions Information

Version Name Version Designation Build Number Database Schema Version
11.0 11.0.0 11.0.0.1066 11.0012
10.0 SP4 CHF3 10.0.4CHF3 10.0.4.1121 10.0.0421
10.0 SP4 CHF2 10.0.4CHF2 10.0.4.1114 10.0.0419
10.0 SP4 CHF1 10.0.4CHF1 10.0.4.1106 10.0.0418
10.0 SP4 10.0.4 10.0.4.1060 10.0416
10.0 SP3 10.0.3 10.0.3.1020 10.0309
10.0 SP2 10.0.2 10.0.2.1043 10.0211
10.0 SP1 10.0.1 10.0.1.1069 10.0124
10.0 10.0.0 10.0.1159 10.0062
9.0 SP5 9.0.5 9.0.5.1015 9.0514
9.0 SP4 9.0.4 9.0.4.1039 9.0480
9.0 SP3 9.0.3 9.0.3.1079 9.0326
9.0 SP2 9.0.2 9.0.2.1022 9.0206
9.0 SP1 9.0.1 9.0.1.1039 9.0123
9.0 9.0.0 9.0.0.1135 9.0051
8.0 SP5 8.0.5 8.0.5.1021 8.05060
8.0 SP4 8.0.4 8.0.4.1840 8.04050
8.0 SP3 8.0.3 8.0.3.1747 8.03150
8.0 SP2 8.0.2 8.0.2.1646 8.02510
8.0 SP1 8.0.1 8.0.1.1518 8.01044
8.0 8.0.0 8.0.0.1318 8.00031
2007 SP6 7.5.6 7.5.6.5378 7.56003
2007 SP5 7.5.5 7.5.5.5359 7.55002
2007 SP4 7.5.4 7.5.4.5327 7.54004
2007 SP3 7.5.3 7.5.3.5169 7.53015
2007 SP2 7.5.2 7.5.2.5053 7.52023
2007 SP1 7.5.1 7.5.1.4181 7.51022
2007 7.5.0 7.5.0.3945 7.50800
7.0 SP5 7.0.5 7.0.5.1024 7.0500
7.0 SP4 7.0.4 7.0.4.1016 7.0401
7.0 SP3 7.0.3 7.0.3.5030 7.0303
7.0 SP2 7.0.2 7.0.2.1031 7.0230
7.0 SP1 7.0.1 7.0.1.5018 7.0130
7.0 7.0.0 7.0.3699 7.0052

 For the Enterprise Vault versions information, see TECH70211 in the Related Articles section below.





Article URL http://www.symantec.com/docs/TECH210647


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