Backup times for Active directory granular backup to tape increase significantly after upgrade from Backup Exec 2010 R3 to Backup Exec 2012

Article:TECH210693  |  Created: 2013-09-18  |  Updated: 2013-09-18  |  Article URL
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Article Type
Technical Solution





After upgrade from Backup Exec 2010 R3 to Backup Exec 2012 the following symptoms are observed when performing a a Granular (GRT) Backup to tape of Active Directory (AD)

  • Increases in both backup times and memory / CPU usage by the BEREMOTE.EXE service.
  • Backup job hang on the 'Updating Catalogs,' phase of the backup.
  • The entire Global Directory of AD is seen being transverse.


No specific error has been reported with this issue.

In some cases the DC during GRT to tape backup jobs appear to be in a hung/frozen state.


Windows 2003 Standard SP2 32-bit


BEREMOTE.EXE transverse a AD Global Directory consisting of a large number of entries (e.g. Over 100K entries).


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials


ADRA: GRT to tape backups times greatly increase (five times) due to enumerating Global Directory after upgrade from BE 2010 R3 to BE 2012

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