SharePoint 2013 backups where SQL is configured with Alias fails with 'Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer'

Article:TECH210703  |  Created: 2013-09-19  |  Updated: 2014-06-23  |  Article URL http://www.symantec.com/docs/TECH210703
Article Type
Technical Solution


Issue



SharePoint 2013 backups where SQL is configured with Alias fails with “Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version”


Error



NDMPAgentConnector::HandleConnectionError: ndmpConnect failed: Could not
connect to the Remote Agent on the target machine SQL2012. Probably Remote
Agent is not installed on the target system or is not up and running.
[7788] 2013-09-19T07:13:21.236 [loops]              -
IsLocalAgent:beclass::BEConvertServerNamePlus returned error: 87
[7788] 2013-09-19T07:13:21.237 [loops]              -
NDMPRAHostBackupEngine::ConnectToDataServer() failed. Error = 0xE0000F04.
[7788] 2013-09-19T07:13:21.237 [server]             -
remote_connection_failed_msg_impl<class
BackupMessageHandlerForBackupJob,0>::process:
 


Cause



This may occur if SQL DB server for SharePoint Farm was moved and the new SQL server was configured with Alias.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 

 

 


Supplemental Materials

SourceETrack
Value3317375
Description

SPSV5: SharePoint 2013 backups where SQL is configured with Alias fails with “Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer."




Article URL http://www.symantec.com/docs/TECH210703


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