Sharepoint 2010 backup failure 0xe000031a - Unable to query the team database metadata. Failed to resolve the site ID

Article:TECH210757  |  Created: 2013-09-20  |  Updated: 2014-01-16  |  Article URL http://www.symantec.com/docs/TECH210757
Article Type
Technical Solution

Product(s)

Issue



There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged. 

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467


Error



     Job log:

0xe000031a - Unable to query the team database metadata.  

      From the SPSWrapper log:

General Exception in Get Team Site Prefix Info caught in GetTopology()

General Information: System.InvalidOperationException: Failed to resolve the site ID for 'SharePoint - UAF'.


Environment



Backup Exec 2012 

Sharepoint 2010


Cause



This issue has been observerd when there is a misconfigured SharePoint Site.


Solution



Ensure the site listed in the error exists in IIS and DNS.  


Supplemental Materials

SourceError Code
Value 0xe000031a
Description

0xe000031a - Unable to query the team database metadata.


SourceUMI
Value V-79-57344-794
Description

 V-79-57344-794   Unable to query the Team database meta-data.




Article URL http://www.symantec.com/docs/TECH210757


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