RALUS agent may crash on initialization on server running Oracle Linux 6.1 with Kernel version 2.6.39-*
|Article:TECH211005|||||Created: 2013-09-27|||||Updated: 2013-10-30|||||Article URL http://www.symantec.com/docs/TECH211005|
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On Oracle Linux 6.1 with Kernel version 2.6.39-100.5.1, the RALUS agent gets installed successfully but crashes while starting up.
The ralus crash dump shows
Media server is running BE 2012
BE 2012 RALUS agent running on Linux server OEL 6.1 with Kernel version 2.6.39-100.5.1.
This is a Kernel specific issue with the Linux Kernel 2.6.39
Customers facing this issue are requested to check the following link and should contact the Linux support to apply the following patch:
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
RALUS crashing on initialization on 64 bit Oracle Linux 5, 2.6.39-100.5.1
Article URL http://www.symantec.com/docs/TECH211005