In NetBackup Appliances 2.5.3, alerts against the CPU component are generated.

Article:TECH211100  |  Created: 2013-09-30  |  Updated: 2014-08-12  |  Article URL http://www.symantec.com/docs/TECH211100
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Article Type
Technical Solution

Product(s)

Issue



Alerts are generated against the CPU component due to unknown low and high water marks readings which lead to an inability to verify whether the current reading is fine.


Error



An exampe of these alerts is below.  Note that the readings for both low water mark and high water mark are Not Available (na):

5:15 AM (4 hours ago) to nbu-admins-abc.
Compute Node acceler-8
Time Monitoring Ran: Tue Sep 3 2013 05:15:05 EST
+-----------------------------------------------------------------------------+
| CPU Information                                                             |
+----------------------------------------------------------------------------+|
||ID|Status | Voltage    | LowWaterMark | HighWaterMark | State |Acknowledge ||
||--+-------+------------+--------------+---------------+-------+------------||
||2 |ok     |1.165 Volts |na Volts      |na Volts       |Failed |No          ||
|+---------------------------------------------------------------------------+|
+-----------------------------------------------------------------------------+


Environment



NetBackup 52x0 appliances through version 2.5.3 are affected.


Solution



Symantec Corporation has acknowledged the the above-mentioned issue (ETrack 3308267) is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers. This issue was scheduled to be addressed in the following release:

  • NetBackup 52x0 Appliances 2.5.4

When NetBackup Appliances 2.5.4 is released, please visit this link for download and README information:
 http://go.symantec.com/nba

Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Workaround:
If running version 2.5.3, please download the RPM attached below and access the Related Article linked below for instructions on applying the hotfix on an Appliance.

Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup Appliances 2.5.4 Release Update.  If this issue is experienced in a NetBackup Appliances 2.5.x environment, the supported resolution is to apply the latest maintenance release OR upgrade to NetBackup Appliances 2.6 or above.


Supplemental Materials

SourceETrack
Value3308267
Description

Generating alerts against CPU component as we don't get the low and high water marks to verify whether the current reading is fine.




Article URL http://www.symantec.com/docs/TECH211100


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