Duplicate backup of GRT based System State backup fails with error "The job was canceled because the response to a media request alert was Cancel"

Article:TECH211192  |  Created: 2013-10-02  |  Updated: 2013-10-02  |  Article URL http://www.symantec.com/docs/TECH211192
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Full and Differential System State Backup going to disk followed by duplicate to tape.
Duplicate backup to tape of differential disk backup will fail with error mentioned below if retention of differential backup to disk is set in a way that the first backup set has already expired and deleted by DLM.


Completed status: Canceled
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.




Increase the retention of differential System State backup to disk in a way that all differential backup sets are available till all the backups in the backup cycle has completed.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials


ADRA: GRT duplicate of differential backup fails with error “The job was canceled because the response to a media request alert was Cancel” if previous backup set from the original backup chain has been deleted by DLM

Article URL http://www.symantec.com/docs/TECH211192

Terms of use for this information are found in Legal Notices