Support life extension for Endpoint Protection 11.x and Endpoint Protection Small Business Edition 12.0.x

Article:TECH211491  |  Created: 2013-10-11  |  Updated: 2014-04-14  |  Article URL http://www.symantec.com/docs/TECH211491
Article Type
Technical Solution


Issue



Symantec has changed the End of Limited Support and End of Support Life dates for Symantec Endpoint Protection 11.x and Small Business Edition 12.0.

 


Solution



Endpoint Protection 11.x and Endpoint Protection Small Business Edition (SBE) 12.0 were both scheduled to reach End of Limited Support (EOLS) on 5 January 2014. This is the date on which engineering support and content (i.e. virus definitions) would no longer be made available for either of these products. These products would then continue to receive partial support up to their scheduled End of Support Life (EOSL) dates of 27 September 2014 and 6 April 2016, respectively.

Symantec has made the decision to extend the availability of content for both products for one year, from 5 January 2014 to 5 January 2015, to allow customers more time to complete their migration to the latest version of Endpoint Protection. To accommodate this extension, the EOSL date for Endpoint Protection 11.x has also been extended from 27 September 2014 to 5 January 2015. To align with that same date, the EOSL date for Endpoint Protection SBE 12.0 has been pulled in, from 6 April 2016 to 5 January 2015.

Content will be extended for all supported operating systems of those products with the exception of Windows Fundamentals and Mac OS X for Power PC. No content extensions will be offered for Windows Fundamentals and Mac OS X for Power PC.

In order to take advantage of this extension, you will be required to have an active maintenance agreement for Endpoint Protection. There are no extension SKUs to purchase and there is nothing special you need to do to receive the extension. Best effort support will be provided for the content during this extension period, however there will not be any defect or bug fixes during this time. All content and technical support for these two versions of the product will cease on 5 January 2015.




Article URL http://www.symantec.com/docs/TECH211491


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