An unsupported Microsoft Outlook version has been detected

Article:TECH211528  |  Created: 2013-10-14  |  Updated: 2014-05-19  |  Article URL
Article Type
Technical Solution



The Enterprise Vault Exchange Mailbox or Journaling Task may report errors that an unsupported Microsoft Outlook version has been detected. The resulting error causes the tasks to go into a failed state.


Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 17/10/2012 13:34:22
Event ID: 3418
Task Category: Journal Task
Level: Error
Keywords: Classic
User: N/A
An unsupported Microsoft Outlook version has been detected.


A dtrace of the Exchange Mailbox Archiving Task or Exchange Mailbox Journal Task shows the following:

{CExchangeVersion::IsExchange2010orAbove} (Entry)
{CExchangeVersion::IsExchange2010orAbove}|Is Exchange 2010 or greater: [True]
{CExchangeVersion::IsExchange2010orAbove} (Exit)
CAgentTask::InitialiseAgentServiceEntry - Outlook version detected :
Event ID: 3418 An unsupported Microsoft Outlook version has been detected.
|Task: JournaTaskName|Detected Outlook version:  |


Notice above the line showing 'Outlook version detected'. No version of Outlook is being reported. When working properly the appropriate output will be the following:


CAgentTask::InitialiseAgentServiceEntry - Outlook version detected : 12.0.6557.5001 SP2

Note: In most cases restarting the Enterprise Vault Admin Service allows the services to restart. In some cases a reboot of the Enterprise Vault Server is required.




This issue has been addressed in the following release:

Symantec Enterprise Vault 11.0 0 Release Details

Supplemental Materials


Restarting journal task failed due to a failure to retrieve outlook version - this was reported as incorrect outlook version.

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