"Error <1723>. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Article:TECH21166  |  Created: 2002-01-15  |  Updated: 2011-12-27  |  Article URL http://www.symantec.com/docs/TECH21166
Article Type
Technical Solution



Issue



"Error <1723>. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."


Error



"Error <1723>. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."


Solution



For most windows operating systems go to the %system%\system32\ directory and remove the READ-ONLY attribute for mfc42.dll, mfc42u.dll and msvcrt.dll files. Next, if you have Microsoft's IIS and McAffee (or other AntiVirus products) services running, stop them. Retry the install and it should install fine. Be sure to restart the IIS and McAffee services after the install completes.
 


Legacy ID



249044


Article URL http://www.symantec.com/docs/TECH21166


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