Query failed error appears viewing Backup Set on MBES server when Catalog mode is set to Centralized catalogs.

Article:TECH211722  |  Created: 2013-10-21  |  Updated: 2014-06-17  |  Article URL http://www.symantec.com/docs/TECH211722
Article Type
Technical Solution

Product(s)

Issue



When viewing Backup sets on MMS/MBES server devices a Query failed error appears. (Figure 1)

 

Figure 1

 

 


Error



Query Failed


Environment



Backup Exec 2012 SP2

Enterprise Server Option

CASO/MBES - Catalog Mode Centralized

 


Cause



Centralized Catalog query error.

 

Debug Error


 BECAT : [3728]:[5]: odbcConn (000000001B426C80) - done
 ERROR: LocalizedException:
 ERROR:   Message: Unable to perform query for {0.EN_US}.
 ERROR:   Reason: Unknown reason: {0.EN_US}.
 ERROR:   Stack:    at BackupExec.Management.Components.MetaData.MetaDataManager.HandleQueryResult[T](List`1& resultList, MetaDataQueryResultInfo metaDataQueryResultInfo, Func`2 createFunc, ItemCriteria itemCriteria, MetaDataQueryInfo metaDataQueryInfo, Boolean allocatedMetaDataConnection)
    at BackupExec.Management.Components.MetaData.MetaDataManager.QueryBackupSet(ItemCriteria& itemCriteria)
    at SyncInvokeQueryBackupSet(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
MANAGEME: [MetaData    ] QueryMetaData ends: MDQ_BackupSet_View rc=-1 numrows=0
MANAGEME: [MetaData    ] ReleaseMetaDataConnection : 457337984
MANAGEME: [MetaData    ] ReleaseConnection : 457337984
MANAGEME: [MetaData    ] ReleaseConnection : gain lock

 

 

 


Solution



This issue is resolved in Backup Exec 2014 or later versions. 

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

  

 

NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com

.

 


Supplemental Materials

SourceETrack
Value3344450
Description

Query failed when viewing Dedupe Folders backup set on the MBES server.

 



Article URL http://www.symantec.com/docs/TECH211722


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