Enterprise Vault (EV) Browser Search does not return the expected results when selecting Next. The message "No archived items match the search query" is presented to the user

Article:TECH211745  |  Created: 2013-10-21  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH211745
Article Type
Technical Solution


Issue



When performing a search in EV browser search and a folder or folders are selected from the Folders field the first 10 results are returned successfully as expected. If there are more than 10 archived items in that particular folder then the Next button is enabled. On clicking the next button the expected behavior is for the next 10 results to appear, however, instead the message indicated below is presented to the user.

****NOTE ****

This only happens when the Enterprise Vault server has a valid special character in the name. In this example, the vault server is called EV-EXCH.

An example of the specific actions that cause this issue are listed as follows:

  • Open Browser Search
  • Select an archive that has more than 10 items in a particular folder. In this example the Inbox.
  • Select browse in the Folders field.
  • Select the Inbox.
  • Click OK.

The search screen will look as such:

  • Click on search and the first 10 items will be returned on page 1.
  • Click Next and it will not show the next 10 items as expected and you will receive one of the following messages dependent on EV version :-

         EV 9.0.5 - "Failed to perform the search request"
         EV 10.0.4 & 10.0.4 CHF1 - "No archived items match the search query"

    as shown below.

Error



The error presented to the user performing the search against an EV 9.0.5 server is:




The error presented to the user performing the search against an EV 10.0.4 & CHF1 server is:


Environment



The affected EV versions are

EV 9.0.5 Server

EV 10.0.4 Server

EV 10.0.4 CHF1 Server


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.symantec.com/docs/TECH215093

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


Supplemental Materials

SourceETrack
Value3344719
Description

Browser search fails on the next page when searching within folders.


SourceETrack
Value3359356
Description

 Browser search fails on the next page when searching within folders.



Article URL http://www.symantec.com/docs/TECH211745


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