Oracle.exe crashes on Bedscomn.dll during Full/Incremental backups of a clustered Oracle Instance

Article:TECH211796  |  Created: 2013-10-22  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH211796
Article Type
Technical Solution


Issue



When backing up an Oracle instance in a Microsoft Windows Failover Cluster configuration, the backup will fail intermentantly with "0xe0000340 - The Database script returned an error.  Refer to the Database script output section in job logs for more details." and Oracle.exe will crash on the Oracle server.  Oracle.exe crashes on the Bedscomn.dll process.  


Solution



Workaround:
Perform Oracle backups using RMAN and use the Backup Exec Remote Agent to backup the RMAN backup.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value3352565
Description

Oracle.exe crashes on Bedscomn.dll during Oracle Full and incremental backups.




Article URL http://www.symantec.com/docs/TECH211796


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