Bengine.exe crash during Windows 2012 backups
|Article:TECH211810|||||Created: 2013-10-23|||||Updated: 2013-10-23|||||Article URL http://www.symantec.com/docs/TECH211810|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
On a Windows 2008 R2 media server, the Bengine.exe process crashes against faulting module begine.exe during the backup of file system components from a remote Windows 2012 server. The job log itself reports a loss of connection to the remote agent, however a review of the event logs shows that bengine crashed at the time of the job error.
Job log and event log information is provided in the Error section below.
0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Application log: Event ID 1000:
Faulting application name: bengine.exe, version: 13.0.5204.1225, time stamp: 0x51e0784f
Faulting module name: bengine.exe, version: 13.0.5204.1225, time stamp: 0x51e0784f
Exception code: 0xc0000005
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
Bengine crashes during remote Win2012 file system backup
Article URL http://www.symantec.com/docs/TECH211810