Bengine.exe crash during Windows 2012 backups

Article:TECH211810  |  Created: 2013-10-23  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH211810
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Article Type
Technical Solution

Product(s)

Issue



On a Windows 2008 R2 media server, the Bengine.exe process crashes against faulting module begine.exe during the backup of file system components from a remote  Windows 2012 server. The job log itself reports a loss of connection to the remote agent, however a review of the event logs shows that bengine crashed at the time of the job error.

Job log and event log information is provided in the Error section below.

 

 


Error



0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Application log: Event ID 1000:

Faulting application name: bengine.exe, version: 13.0.5204.1225, time stamp: 0x51e0784f
Faulting module name: bengine.exe, version: 13.0.5204.1225, time stamp: 0x51e0784f
Exception code: 0xc0000005

 

 


Solution



 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

Supplemental Materials

SourceETrack
Value3346308
Description

Bengine crashes during remote Win2012 file system backup



Article URL http://www.symantec.com/docs/TECH211810


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