Backup of Deduplication Storage folder via shadow copy components to tape fails with "A failure occurred reading an object"

Article:TECH211930  |  Created: 2013-10-28  |  Updated: 2013-10-28  |  Article URL http://www.symantec.com/docs/TECH211930
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Article Type
Technical Solution


Issue



Backup of Deduplication Storage folder via shadow copy components to tape fails with  "A failure occurred reading an object"


Error



Error in Job Log:

V-79-57344-65247 - A failure occurred reading an object.
WARNING: "\\ServerName\Shadow?Copy?Components\User?Data\Backup
Exec Deduplication Storage\Storage" is a corrupt file. This file cannot verify.

Error in the SGMON debug Log:

PVLSVR:   [10/15/13 09:53:13] [4644]     10/15/13 09:53:13.274
PvlEntityDatabase::UpdateEntity() : SUCCESS!
BEREMOTE: [10/15/13 09:53:13] [2688]     2013-10-15T09:53:13.319
[fsys\shadow]        - Status FS_STREAM_CORRUPT (0xE000FE36) for Component
Storage in SHADOW::ReadComponent
BENGINE:  [10/15/13 09:53:13] [3808]     2013-10-15T09:53:13.347
[server]             - BackupJob::Failed was called for BSD '\\Servername\Shadow?Copy?Components'
BENGINE:  [10/15/13 09:53:13] [3808]     2013-10-15T09:53:13.355
[server]             - BackupJob::Failed was called for BSD '\\ServerName\Shadow?Copy?Components'
BEREMOTE: [10/15/13 09:53:15] [2688]     2013-10-15T09:53:14.640
[fsys\shadow]        - Informational: Closing Component 'Storage'
BEREMOTE: [10/15/13 09:53:15] [2688]     2013-10-15T09:53:14.655
[fsys\shadow]        - Informational: calling
IVssBackupComponents::SetBackupSucceeded with status 
'FS_READING_OBJECT_FAILURE (0xE000FEDF)' for Component 'Deduplication Storage'
in SHADOW::CloseComponent


Solution



Workaround:

Duplicate the individual Backup Sets from Deduplication Storage Folder to Tape.

Note: This would require additional space on the tape as the data will be backed up in non Deduplicated format. 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceETrack
Value3348851
Description

Backup of Dedupe folder via shadow copy components to tape fails with " A failure occurred reading an object"


SourceUMI
ValueV-79-57344-65247
Description

A failure occurred reading an object



Article URL http://www.symantec.com/docs/TECH211930


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