Error "V-79-57344-38371 - The Hotadd transport mode is not supported in this version of VMware vSphere" appears for a backup job

Article:TECH211940  |  Created: 2013-10-28  |  Updated: 2014-02-19  |  Article URL http://www.symantec.com/docs/TECH211940
Article Type
Technical Solution


Issue



Backup jobs that specify only the Hotadd transport mode will fail if a virtual machine is backed up from a VMware vSphere 5.5 environment.

 


Error



V-79-57344-38371 - The Hotadd transport mode is not supported in this version of VMware vSphere

 


Cause



This issue may occur due to vSphere not able to open the disk. Vddk 5.1 U1 does not work on vSphere 5.5 and VMware is aware of the issue.
 


Solution



Presently these is no workaround to allow the use of Hotadd transport mode. The only workaround currently available is to specify a different transport mode that is supported by your environment in the virtual machine settings of the backup job.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-38371
Description

The Hotadd transport mode is not supported in this version of VMware vSphere



Article URL http://www.symantec.com/docs/TECH211940


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