PO_List_2 file is created each time Hyper-v GRT backups are performed causing all the backups to the dedupe folder to go into queued state

Article:TECH212097  |  Created: 2013-10-31  |  Updated: 2014-06-05  |  Article URL http://www.symantec.com/docs/TECH212097
Article Type
Technical Solution


Issue



PO_List_2 file is created each time Hyper-v GRT backups are performed causing all the backups to the dedupe folder to go into queued state


Error



Spad log shows :

102413.log  ERR [0000000002039960]: 25002: cannot open file: C:\Program Files\Symantec\Backup Exec\PDDE_Volume\PDDE_Storage\databases\catalog\2\BEData\STHVHD\IMG000073\d\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines\Virtual_Machine_Std_Template\Virtual Hard Disks\utlity_5F848625-0E8C-44A1-8BC6-B4FD3EA94EFF.avhdx.cooked.metadata.xml (no such object)
102413.log  ERR [0000000002039960]: 25002: write file error C:\Program Files\Symantec\Backup Exec\PDDE_Volume\PDDE_Storage\databases\catalog\2\BEData\STHVHD\IMG000073\d\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines\Virtual_Machine_Std_Template\Virtual Hard Disks\utlity_5F848625-0E8C-44A1-8BC6-B4FD3EA94EFF.avhdx.cooked.metadata.xml, 0|||0|1de1a4b9187d9a2d320c8d695309fc48|019341dbcf5791c3b3e6608c33636e29|||0|M|1|0200|0||260|1382610387|1382610387|1382610387|106574||||0||PDVFS_2_F_0_ID_504_RT_1382610387|0
102413.log ERR [0000000002039960]: 25002: can not write file po entry [C:\Program Files\Symantec\Backup Exec\PDDE_Volume\PDDE_Storage\databases\catalog\2\BEData\STHVHD\IMG000073\d\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines\Virtual_Machine_Std_Template\Virtual Hard Disks]
102413.log ERR [0000000002039960]: 25002: can't create po C:\Program Files\Symantec\Backup Exec\PDDE_Volume\PDDE_Storage\databases\catalog\2\BEData\STHVHD\IMG000073\d\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines\Virtual_Machine_Template\Virtual Hard Disks
102413.log ERR [0000000002039960]: 25002: can't update entry [2|/BEData/STHVHD/IMG000073/d/ProgramData/Microsoft/Windows/Hyper-V/Virtual Machines/Virtual_Machine_Std_Template/Virtual Hard Disks|utlity_5F848625-0E8C-44A1-8BC6-B4FD3EA94EFF.avhdx.cooked.metadata.xml|0|1de1a4b9187d9a2d320c8d695309fc48|019341dbcf5791c3b3e6608c33636e29|||0|M|1|0200|0||260|1382610387|1382610387|1382610387|106574||||0||PDVFS_2_F_0_ID_504_RT_1382610387|0
102413.log ERR [0000000002039960]: 25002: can't recover [C:\Program Files\Symantec\Backup Exec\PDDE_Volume\PDDE_Storage\databases\catalog\po_list_2]. (no such object)
102413.log ERR [0000000002039960]: 25002: can't recover po_list (no such object)


Solution



This Issue is fixed in Backup Exec 2014

If the Issue is seen with Backup Exec 2012 please delete the PO_List_2 file from “PDDE_Storage\databases\catalog” folder.


Supplemental Materials

SourceETrack
Value3353406
Description

PDDE: PO_List_2 file is created each time Hyper-v GRT backups are performed causing all the backups to the dedupe folder to go into queued state.



Article URL http://www.symantec.com/docs/TECH212097


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