S-DLO: Attempting to transfer recently used files can cause the client to hang in 'Pending Network' state

Article:TECH212098  |  Created: 2013-10-31  |  Updated: 2013-10-31  |  Article URL http://www.symantec.com/docs/TECH212098
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Article Type
Technical Solution


Issue



Symantec DLO client will transfer files successfully until it attempts to transfer files that have been recently used or amended, when it will hang in a 'Pending Network' state. This issue is intermittent and has been seen with MS Office files (Excel, etc) and .url link files.

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value3353453
Description

S-DLO: Client transfer hangs in 'Pending network' on files recently used (not open)



Article URL http://www.symantec.com/docs/TECH212098


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