Restore Anyware (RAO) is successful but server fails to boot due to blue screen (stop code 0x0000007B).

Article:TECH212105  |  Created: 2013-10-31  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH212105
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Article Type
Technical Solution


Subject

Issue



A Restore Anyware (restore to different hardware) is successful but Windows fails to boot and blue screens with a 7B stop code.

7B refers to an inaccessible boot device.


Error



A problem has been detected and Windows has been shut down to prevent damage to your computer

STOP: 0x0000007B


Environment



Windows 2003 x86


Cause



This typically occurs when the source machine (i.e. machine that is backed up, then restored) is using older hardware.


Solution



Workaround:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Following a successful restore using the Symantec Recovery Disk (SRD), make the following change in the registry for the restored operating system.

[HKEY_LOCAL_MACHINE\target_hive\ControlSet001\Control\PnP\Pci]
"HackFlags"=

If the value is '20' (in hex), delete the value so it's empty. Then reboot the machine and let the operating system boot.

NOTE: The above change must be made inside the recovery environment (WinPE) following the restore.


Supplemental Materials

SourceETrack
Value3353486
Description

Windows 2003 Server fails to boot (7B blue screen) after restore anyware.



Article URL http://www.symantec.com/docs/TECH212105


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