Hyper-V GRT Backup of a Windows 2012 guest configured with VHDX disks, will fail if run from a Windows 2008 Media Server

Article:TECH212193  |  Created: 2013-11-04  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH212193
Article Type
Technical Solution


Issue



A Hyper-V GRT enabled backup of a remote Windows 2012 Hyper-V guest, will fail with the error below, if the Backup Exec 2012 server is running Windows 2008 (not R2) AND the Hyper-V guest is configured with .VHDX disk(s). Once this error occurs, GRT Restore selections will not be available for that backup.

If the Hyper-V guest does not have .VHDX disk(s) or the Backup Exec server is Windows 2008 R2, the error will not occur.  

 


Error



Failed to mount one or more virtual disk images

 


Environment



Backup Exec 2012 running on a Windows 2008 (not R2) server

Windows 2012 Hyper-V guest with .VHDX disk(s) configured

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 


Supplemental Materials

SourceETrack
Value3310957
Description

HYPER-V: GRT Backup of Win 2012 guest fails to mount VHDX disk on Win 2008 Media Svr




Article URL http://www.symantec.com/docs/TECH212193


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