Tape devices may appear as offline or missing, or the backup jobs stay in a queued state when using Netapp Data Ontap version 8.2.

Article:TECH212366  |  Created: 2013-11-11  |  Updated: 2014-05-16  |  Article URL http://www.symantec.com/docs/TECH212366
Article Type
Technical Solution

Product(s)

Issue



 

When using NetApp Data ONTAP version 8.2, the tape devices may appear as offline or missing, or the backup jobs stay in a queued state.

 

 


Environment



 

Backup Exec 2012, Backup Exec 2010
 
NDMP Option
 
Enterprise Storage Option (Shared Storage Option) - optionally

 

 

The issue is observed in the following configurations:

A) Backup Exec Media Server and Netapp filer EACH have a tape library attached locally (Not Shared).

B) Backup Exec media Server and Netapp filer share a tape library (SAN).

 

 


Solution




A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 

Backup Exec 2010 R3 Rev 5204 : If possible, rearrange your tape library such that (1.) only the Backup Exec Media Server can see the device, or (2.) only the NetApp filer can see the device.

 

 

 

NOTE: There are no plans to address this issue by way of a patch or hotfix in the previous versions of the software at the present time.

Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 

 


Supplemental Materials

SourceETrack
Value3360792
Description

Backup Exec 2012: Unable to run the NDMP backups after the Netapp Data Ontap was upgraded to 8.2


SourceETrack
Value3389889
Description

Backup Exec 2010 R3: Unable to run the NDMP backups after the Netapp Data Ontap was upgraded to 8.2




Article URL http://www.symantec.com/docs/TECH212366


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