Backup Exec Remote Agent (Beremote.exe) terminates in Faulting Module bevs.dll when Backing up a Hyper-V guest on a Windows 2012 R2 Hyper-V host.

Article:TECH212491  |  Created: 2013-11-14  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH212491
Article Type
Technical Solution

Product(s)

Issue



When performing a Hyper-V agent backup of a Virtual machine located on a WIndows 2012 R2 Hyper-v host the Backup Exec Remote agent crashes on the Hyper-v host.


Error



 

 Application Event Log


Faulting application name: beremote.exe, version: 14.0.1798.1244, time stamp: 0x51e07b00
Faulting module name: bevs.dll, version: 14.0.1798.1244, time stamp: 0x51e07ad5
Exception code: 0xc0000005
Fault offset: 0x0000000000039d53
Faulting process id: 0x1808
Faulting application start time: 0x01cedf2309431b62
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bevs.dll
Report Id: 7f03c4c4-4c7d-11e3-80c2-441ea1069aec

 


Environment



 

 

 

Backup Exec 2012

Platform Windows Server 2012 R2 DataCenter 64Bit (Guest)

 


Cause



 

 Windows Server 2012 R2 is currently not supported in Backup Exec 2012.

 


Solution



 

Run backups of Virtual Server as a physical using Remote Agent for Windows.

 

Windows 2012 R2 will be supported in a future Version and or Service pack of Backup Exec. 

Check the Backup Exec 2012 Software Compatibility List (SCL)  (TECH175581)

 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-39777
Description

0xe0009b61 Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.

 



Article URL http://www.symantec.com/docs/TECH212491


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