Deduplication disk storage becomes offline when executing backup jobs to it

Article:TECH212550  |  Created: 2013-11-17  |  Updated: 2013-11-17  |  Article URL http://www.symantec.com/docs/TECH212550
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Article Type
Technical Solution


Subject

Issue



The deduplication disk storage becomes offline when executing backup jobs to it. The following errors are logged in the adamm.log when the issue reproduces.


Error



[5168] 11/12/13 00:12:13.731 PvlDrive::UpdateOnlineState()
       Drive = 1009 "Deduplication disk storage 0001 :1"
       ERROR = The device is offline!

[5168] 11/12/13 00:12:13.751 PvlDrive::MountMedia() - offline device
       Drive = 1009 "Deduplication disk storage 0001 :1"
       ERROR = 0xE0008213 (E_CHG_DESTINATION_ELEMENT_FULL) after E_CHG_SOURCE_ELEMENT_EMPTY


Solution



Restart the Backup Exec services


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 


Supplemental Materials

SourceETrack
Value3366601
Description

PDDE: Deduplication disk storage becomes offline when executing backup jobs to it



Article URL http://www.symantec.com/docs/TECH212550


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