Sharepoint backup fails with error 'Error: Unable to query the Team database meta-data.'

Article:TECH212800  |  Created: 2013-11-26  |  Updated: 2013-11-26  |  Article URL http://www.symantec.com/docs/TECH212800
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Article Type
Technical Solution


Issue



This issue occurs only with Backup Exec 2012 with Service Pack 3.  On backing up a Sharepoint 2007 or later content DB, the  backup may fail with error:


Error



Backup- SharePoint - 80\Content-DB 1 (SQLSERVER1\SQLINSTANCE\WSS_Content)
V-79-57344-794 - Error: Unable to query the Team database meta-data.

 


Cause



Viewing the Sharepoint Web Server debug log for Sharepoint (SPSWRAPPER) the following exception is found:

[0374] 11/24/13 15:18:33 !!  General Exception in Get Team Site Prefix Info caught in GetTopology()
[0374] 11/24/13 15:18:33      General Information:
System.Runtime.InteropServices.COMException (0x80070003): The system cannot find the path specified.


Solution



Workaround:  Perform backups using the Sharepoint Central Admin backup and restore function.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3374990
Description

SPSV4: Error after applying SP3 - Unable to query the Team database meta-data.



Article URL http://www.symantec.com/docs/TECH212800


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