A restart of the Enterprise Vault Storage Service may cause the StorageOnlineOpns.exe process to return STORAGE_E_SERVICE_NOT_RUNNING errors.
|Article:TECH212999|||||Created: 2013-12-03|||||Updated: 2014-06-16|||||Article URL http://www.symantec.com/docs/TECH212999|
On Enterprise Vault (EV) servers, it is possible for a manual restart of the EV Storage Service to cause the StoreageOnlineOpns.exe process to return ‘STORAGE_E_SERVICE_NOT_RUNNING’ errors. Event IDs 6654, 6655, and 6656 will be in the Symantec EV event logs, indicating problems with the EV Storage Service. Retrieval of archived items using the Windows EV Outlook Add-In may return the error "GetOnlineAttachmentfilesize 0xC0041AE9", which will continue to occur until the EV server is rebooted. The Application Event log may include process crash errors, Event ID 1000 referencing the StoreageOnlineOpns process.
A Dtrace of the StorageOnlineOpns process on the affected EV server will contain repeated lines containing the string: "The Storage Service is not running (0xc0041ae9)"
Events logged in Symantec EV event log during a restart of the EV Storage Service:
Windows Server 2008 R2
The StorageOnlineOpns (SOPNs) process is used by the Storage Service and other processes to fetch information about/from Vault Stores. Remote Procedure Calls (RPC) from other EV processes can start an instance of the SOPNs process when the Storage Service is in a stopped or starting state. When called, the SOPNs process checks the status of the Storage Service. If the Storage Service is not in an online state the SOPNs process receives a return value of 0xC0041AE9 or STORAGE_E_SERVICE_NOT_RUNNING. Calls to the SOPNs process can originate from other EV servers.
The Issue has been addressed in EV Versions 10.0.3/10.0.4 and above
6654 - The process has failed abnormally and will be restarted automatically
6655 - The process has failed abnormally and will not be restarted
6656 - Error starting process
SOPNs crashes and restarts during Storage Service restart with Event ID's 6654,6656,1000
Article URL http://www.symantec.com/docs/TECH212999