A blank message is displayed when opening SMIME EV Shortcuts in an Exchange 2013 mailbox

Article:TECH213024  |  Created: 2013-12-04  |  Updated: 2015-01-19  |  Article URL http://www.symantec.com/docs/TECH213024
Article Type
Technical Solution


Issue



Encrypted (SMIME) archived items in Microsoft Exchange 2013 mailboxes do not show any content when retrieved via Outlook.  Instead a blank message window is shown.  Archived items contained in the mailboxes of previous versions of Microsoft Exchange are not affected by this issue.
 

Workaround:

The affected items can be retrieved successfully via Archive Explorer or EV Search.  Alternatively the items can be restored to the mailbox using the EV Outlook Client.


Solution



This issue has been addressed in the following release:
 
Enterprise Vault 11.0.0 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH224298

 

Enterprise Vault 11.0.1 - Release Details
http://www.symantec.com/docs/DOC8024

Supplemental Materials

SourceETrack
Value3357117
Description

The body of archived SMIME messages are not displayed on retrieval when these items have been archived from Exchange 2013



Article URL http://www.symantec.com/docs/TECH213024


Terms of use for this information are found in Legal Notices