A blank message is displayed when opening SMIME EV Shortcuts in an Exchange 2013 mailbox

Article:TECH213024  |  Created: 2013-12-04  |  Updated: 2014-08-11  |  Article URL http://www.symantec.com/docs/TECH213024
Article Type
Technical Solution


Encrypted (SMIME) archived items in Microsoft Exchange 2013 mailboxes do not show any content when retrieved via Outlook.  Instead a blank message window is shown.  Archived items contained in the mailboxes of previous versions of Microsoft Exchange are not affected by this issue.


The affected items can be retrieved successfully via Archive Explorer or EV Search.  Alternatively the items can be restored to the mailbox using the EV Outlook Client.


This issue has been resolved in the following release:


Enterprise Vault 11.0.0 Cumulative Hotfix 1:

Supplemental Materials


The body of archived SMIME messages are not displayed on retrieval when these items have been archived from Exchange 2013

Article URL http://www.symantec.com/docs/TECH213024

Terms of use for this information are found in Legal Notices