A blank message is displayed when opening SMIME EV Shortcuts in an Exchange 2013 mailbox

Article:TECH213024  |  Created: 2013-12-04  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH213024
Article Type
Technical Solution


Issue



Encrypted (SMIME) archived items in Microsoft Exchange 2013 mailboxes do not show any content when retrieved via Outlook.  Instead a blank message window is shown.  Archived items contained in the mailboxes of previous versions of Microsoft Exchange are not affected by this issue.


Solution



Workaround:

The affected items can be retrieved successfully via Archive Explorer or EV Search.  Alternatively the items can be restored to the mailbox using the EV Outlook Client.

Solution:

This issue has been resolved in the following release:

Enterprise Vault 11.0.0 Cumulative Hotfix 1:
http://www.symantec.com/docs/TECH215094


Supplemental Materials

SourceETrack
Value3357117
Description

The body of archived SMIME messages are not displayed on retrieval when these items have been archived from Exchange 2013



Article URL http://www.symantec.com/docs/TECH213024


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