Unable to vew all the drives in the restore Job after a successful File Folder GRT AVVI backup of a virtual machine

Article:TECH213027  |  Created: 2013-12-04  |  Updated: 2013-12-19  |  Article URL http://www.symantec.com/docs/TECH213027
Article Type
Technical Solution


Issue



Backups using the Agent for VMware Virtual Infrastructure (AVVI) completes successfully but the restore view does not show all the drives for the file and folder restore.

 


Environment



Backup Exec 2012 SP2

Vmware ESX 5.1 server


Cause



This issue is observed in the following configuration: 

  • A virtual machine has multiple disks
  • The first disk is basic MBR
  • The remaining disks are dynamic MBR

Solution



As a workaround, running the backup of the virtual machine using the Remote Agent will allow all of the drives to be displayed as expected.

  

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here

 


Supplemental Materials

SourceETrack
Value3382275
Description

Unable to see all the drives in the restore view after the successful File GRT AVVI backup of a virtual machine

 



Article URL http://www.symantec.com/docs/TECH213027


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