Unable to recombine certain archived messages during DA Exports or retrieval of archived items

Article:TECH213075  |  Created: 2013-12-05  |  Updated: 2014-05-05  |  Article URL http://www.symantec.com/docs/TECH213075
Article Type
Technical Solution


Issue



In certain situations, some archived items will not recombine and a DA Export or retrieval of that item will fail.


Error



The dtrace will show:

{CMessageBody::CopyMsgBody:#145} Failed hResult [0x8004010F]


Environment



EV 10.0.4

Windows 2008 R2

Exchange 2010 SP3


Cause



Some messages have been determined to have an HTML message body.  However, when accessed, the HRESULT returns an object not found.

This issue only occurs in EV 10.0.4.

 


Solution



This issue has been addressed as part of the following releases:

Enterprise Vault 10.0.4 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH211666

Symantec Enterprise Vault 11.0.0 Release Details
http://www.symantec.com/docs/DOC7401


Supplemental Materials

SourceETrack
Value3361054
Description

Unable to recombine selected items 10.0.4


SourceETrack
Value3376050
Description

Unable to recombine selected items 11.0.0



Article URL http://www.symantec.com/docs/TECH213075


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