When attempting the backup of virtual machines using the Agent for VMware the Backup Exec Remote Agent may crash

Article:TECH213229  |  Created: 2013-12-11  |  Updated: 2013-12-11  |  Article URL http://www.symantec.com/docs/TECH213229
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Article Type
Technical Solution


Issue



During a backup of of virtual machines using the Agent for VMware, the Backup Exec Remote Agent on the media server may crash when GRT is enabled.


Error



FAULTING_IP:
VirtFile!VFFPostCreate+185 [e:\vff2\95r\virtfile\virtcreate.c @ 347]
fffff880`06ed7975 83784800 cmp dword ptr [rax+48h],0

 

 


Solution



Workaround: Disable Application GRT during the backup of effected virtual machines.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3386557
Description

AVVI: beremote crashes on VirtFile!VFFPostCreate+185 during GRT backup of virtual machines



Article URL http://www.symantec.com/docs/TECH213229


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