After installing Backup Exec 2012 SP3, maintenance licenses are not being displayed correctly on the home page

Article:TECH213370  |  Created: 2013-12-17  |  Updated: 2014-03-13  |  Article URL http://www.symantec.com/docs/TECH213370
Article Type
Technical Solution

Product(s)

Issue



A review of the home page of the Backup Exec 2012 Administrator's console can show incorrect infomation relating to the timing and expiry of Maintenance Contracts.

This problem appears to have been introduced with Service Pack 3 for backup Exec 2012 and does not affect the ability of Backup Exec to perform backup and restore operations.


Error



No maintenance contracts found.

Maintenance Contracts have expired.

 

Figure 1

 


Environment



Backup Exec 2012 Sp3

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).
 

 


Supplemental Materials

SourceETrack
Value3386556
Description

After installing SP3 maintenance licenses are not being displayed correctly on the home page




Article URL http://www.symantec.com/docs/TECH213370


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