Backup Exec Oracle Agent for Windows backups fail with "authentication failed to connect" despite correct user name, password and Oracle configuration and the Backup Exec Engine service may crash when this occurs.

Article:TECH213694  |  Created: 2014-01-03  |  Updated: 2014-01-16  |  Article URL http://www.symantec.com/docs/TECH213694
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Article Type
Technical Solution


Issue



Attempting to execute an Oracle agent backup on a Windows will cause the error listed below.  The Backup Exec engine service will often crash when this error occurs.  Investigation of the Backup Exec Engine log will reveal that Backup Exec is unable to validate credentials for the machine resource:

BENGINE:  [10/06/13 14:24:41] [3520]     2013-10-06T14:24:40.077
[server]             - ALERT :: Credentials for resource
Oracleserver.domain.com not found!. Enumeration failed.


Error



0xe000fe29 - Authentication failed on connection to server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.
 


Environment



Issue has been observed within environments running Oracle on Windows. 


Cause



Backup Exec attempts to validate credentials against an Oracle server via Fully Qualified Domain name (FQDN), but fails to find the resource when the server is added to the servers list via NETBIOS name.  Credential validation fails when this occurs.


Solution



Workaround:

Delete the Oracle server from the servers list, and re-add the server via FQDN.


Supplemental Materials

SourceUMI
ValueV-79-57344-65065
Description

0xe000fe29 - Authentication failed on connection to server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.
 


SourceETrack
Value3402220
Description

ORCL: Failure to find valid credentials on an Oracle backup where server is added via NETBIOS name in the Server list causes job failure and engine crash.



Article URL http://www.symantec.com/docs/TECH213694


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