When attempting to backup a virtual machine that has a hostname of "localhost" using the Agent for VMware the backup fails with "A Backup Exec server cannot back itself up when it is installed on a virtual machine"

Article:TECH213753  |  Created: 2014-01-07  |  Updated: 2014-01-07  |  Article URL http://www.symantec.com/docs/TECH213753
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Article Type
Technical Solution


Issue



When attempting to backup a virtual machine that has a hostname of "localhost" using the Agent for VMware the backup fails with the errors below.


Error



Job Log error: Final error: 0xe0009757 - A Backup Exec server cannot back itself up when it is installed on a virtual machine.


Solution



Workaround: If possible rename the virtual machine to have a hostname other than "localhost"

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3404700
Description

VMware: Unable to backup VM's that have a hostname of localhost


SourceUMI
ValueV-79-57344-38743
Description

A backup Exec server cannot back itself up when it is installed on a virtual machine



Article URL http://www.symantec.com/docs/TECH213753


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