Content Router Queue Processing (CRQP) may take four or more days to complete one cycle.

Article:TECH213786  |  Created: 2014-01-08  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH213786
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Content Router Queue Processing (CRQP) is in a state of BUSY: YES for several days for one cycle.


Error



No error is present. Queue Processing is a normal operation that is scheduled to occur twice daily.

The length of time taken between each run varies, however, when the time is measured in days, it can cause issues related to backups of the deduplication storage folder via shadow copy components.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 


Supplemental Materials

SourceETrack
Value3333690


Article URL http://www.symantec.com/docs/TECH213786


Terms of use for this information are found in Legal Notices