During the backup of Virtual Machines on a Hyper-V 2012 Host, the Hyper-V host may blue screen.

Article:TECH213834  |  Created: 2014-01-09  |  Updated: 2014-01-09  |  Article URL http://www.symantec.com/docs/TECH213834
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Article Type
Technical Solution


When attempting to backup virtual machines on a Windows 2012 Hyper-V Host, the Windows 2012 host may blue screen on virtfile.sys


fffff880`0a17108b ebd7            jmp     VirtFile+0xe064 (fffff880`0a171064)


SYMBOL_NAME:  VirtFile+e08b

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  VirtFile.sys


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials


HyperV: HyperV 2012 Node of CSV cluster blue screens during backup.

Article URL http://www.symantec.com/docs/TECH213834

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