Mail Items with attachments that have an RMS policy applied to them do not display correctly when opened

Article:TECH213944  |  Created: 2014-01-14  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH213944
Article Type
Technical Solution


Issue



In a scenario where RMS enabled items with attachments reside in a Public Folder to which the logged on user does not have at least Editor client permissions, the items will fail to display correctly when opened and the error shown in the Error section of this article will be displayed.  The problem affects non-archived items as well as archived items.


Error



 

Enterprise Vault is currently unable to retrieve the original item for this shortcut:

<'Shortcut Name'>

Do you want Enterprise Vault to ignore any other shortcuts?

Workaround:

Temporarily disabling the EV Add-in for Outlook will allow the affected items to be opened without error.


Solution



This issue has been resolved in the following release:
Enterprise Vault 11.0.0 Cumulative Hotfix 1:
http://www.symantec.com/docs/TECH215094

Supplemental Materials

SourceETrack
Value3399588
Description

Non-archived RMS protected items with attachments in Public Folders cannot be opened if the logged on user does not have Editor client



Article URL http://www.symantec.com/docs/TECH213944


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