Mail Items with attachments that have an RMS policy applied to them do not display correctly when opened

Article:TECH213944  |  Created: 2014-01-14  |  Updated: 2015-01-19  |  Article URL
Article Type
Technical Solution


In a scenario where RMS enabled items with attachments reside in a Public Folder to which the logged on user does not have at least Editor client permissions, the items will fail to display correctly when opened and the error shown in the Error section of this article will be displayed.  The problem affects non-archived items as well as archived items.



Enterprise Vault is currently unable to retrieve the original item for this shortcut:

<'Shortcut Name'>

Do you want Enterprise Vault to ignore any other shortcuts?


Temporarily disabling the EV Add-in for Outlook will allow the affected items to be opened without error.


This issue has been addressed in the following release:
Enterprise Vault 11.0.0 Cumulative Hotfix 2 Release


Enterprise Vault 11.0.1 - Release Details

Supplemental Materials


Non-archived RMS protected items with attachments in Public Folders cannot be opened if the logged on user does not have Editor client

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