Longer than normal 'queued' and 'loading media' states observed at job start time or spanning media in Backup Exec 2012 after Service Pack 3.

Article:TECH214220  |  Created: 2014-01-21  |  Updated: 2014-01-21  |  Article URL http://www.symantec.com/docs/TECH214220
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Article Type
Technical Solution


Issue



Longer than normal 'queued' and 'loading media' states observed at job start time or spanning media in Backup Exec 2012 after Service Pack 3.


Error



No error reported from the user interface.


Environment



Backup Exec 2012 Service Pack 3

Backup Exec Deduplication Option

Backup Exec Enterprise Server Option


Solution



 A workaround may be available for environments described above. Please contact Symantec Backup Exec Technical Support for assistance in implamenting the workaround.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 


Supplemental Materials

SourceETrack
Value3415879
Description

PDDE: CASO: Media created with improper serial numbers may increase 'queue' and 'loading media'



Article URL http://www.symantec.com/docs/TECH214220


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