ESA-31011 - Point Fix for Symantec Clearwell eDiscovery Platform V7.1.3 - Intermittently logged out when reviewing documents in a Clearwell Distributed Architecture

Article:TECH214550  |  Created: 2014-01-30  |  Updated: 2014-05-27  |  Article URL http://www.symantec.com/docs/TECH214550
Article Type
Technical Solution


Issue



Which version of Symantec Clearwell eDiscovery Platform can this Point Fix be applied

This Point Fix can only be applied to the following version of Clearwell:
Clearwell V7.1.3


Solution



What issue(s) does this Point Fix resolve?

The Point Fix resolves the following issue(s):

ESA-31011

This fix resolves an issue where users in a Clearwell Distributed Architecture environment would intermittently get logged out of the system when reviewing documents.  The situations in which this can occur are the following:
- Reviewer activity (search, tag, print, export, etc.) occurring with 3+ concurrent users logged in
- Find similar functionality in review mode slower than normal


How to install this Point Fix?
Preferred Method:
Use the Patch Management feature.  For more information refer to TECH209859.

Alternate Method:
Download the attachment and run the extracted executable.


Attachments

ESA-31011.zip (4 MBytes)

Supplemental Materials

SourceJIRA
ValueESA-31011
Description

Intermittently logged out when reviewing documents in a Clearwell Distributed Architecture



Article URL http://www.symantec.com/docs/TECH214550


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