Unable to perform backup and restore when selecting a deep path with Agent for Linux

Article:TECH214641  |  Created: 2014-02-03  |  Updated: 2014-02-03  |  Article URL http://www.symantec.com/docs/TECH214641
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Article Type
Technical Solution


Issue



Unable to perform backup and restore when selecting a deep path with Agent for Linux (RALUS.)

The backup job fails with the following error. The restore job completes successfully, but folders and files in the deep path are not created.

 


Error



V-79-57344-33967 - Directory not found. Cannot backup directory.

Final error: 0xe00084af - The directory or file was not found, or could not be accessed.
 


Cause



This issue is caused if the selected path is deeper than about 1800 bytes in length.


Solution



Workaround

Select an upper level path for backup jobs.

For restore jobs, select an upper level path and perform the restore job to a different location. After the restore job is completed, move the target files to the original location.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-33967
Description

Directory not found. Cannot backup directory.


SourceError Code
Value0xe00084af
Description

The directory or file was not found, or could not be accessed.


SourceETrack
Value3426313
Description

RALUS: Backup and restore jobs fail when selecting a deep path




Article URL http://www.symantec.com/docs/TECH214641


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