Unable to perform backup and restore when selecting a deep path with Agent for Linux

Article:TECH214641  |  Created: 2014-02-03  |  Updated: 2014-12-10  |  Article URL http://www.symantec.com/docs/TECH214641
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Article Type
Technical Solution


Issue



Unable to perform backup and restore when selecting a deep path with Agent for Linux (RALUS.)

The backup job fails with the following error. The restore job completes successfully, but folders and files in the deep path are not created.

 


Error



V-79-57344-33967 - Directory not found. Cannot backup directory.

Final error: 0xe00084af - The directory or file was not found, or could not be accessed.
 


Cause



This is caused because the path length is limited to 1750 bytes.

In the UTF-8 encoding, almost all Japanese characters use 3 bytes. Thus, the path length is limited to 583 characters if all characters are Japanese characters.


Solution



Workaround:

1) To get backups of a long path, the top level selection should be used instead of going to the actual deep path by browsing in the UI.  Do not browse till end of path.

2) For backing up selected files, on very long path directories, those files can be copied / relocated on a shorter path using tar or physically moving those files to the smaller path directory.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-33967
Description

Directory not found. Cannot backup directory.


SourceError Code
Value0xe00084af
Description

The directory or file was not found, or could not be accessed.


SourceETrack
Value3426313
Description

RALUS: Backup and restore jobs fail when selecting a deep path




Article URL http://www.symantec.com/docs/TECH214641


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