Sharepoint backup fails with a Remote Agent connection error when a Service App name contains parentheses
|Article:TECH214826|||||Created: 2014-02-07|||||Updated: 2014-02-07|||||Article URL http://www.symantec.com/docs/TECH214826|
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The backup of a Sharepoint 2010 or 2013 environment may fail with the error below if one of the Shared Services Service Applications contains parentheses in its name. Only the Service Application Proxy will fail with the Service Application database being backed up if configured with one. Note that in the error message below, the Service Application name contained (2) which seems to cause the attempt to connect to an invalid server by the name in parentheses.
Completed status: Failed
Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer. Ensure that a Backup Exec agent is installed and running on the remote computer. If a Backup Exec agent is installed, ensure that it is the correct version.
Final error category: Resource Errors
Remote Agent not detected on 2.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
SPSV4 - Service Applications with parentheses in the name fail backup.
Article URL http://www.symantec.com/docs/TECH214826