PDF attachments to signed emails (IPM.Note.SMIME.MultipartSigned) cannot be opened from a Centera partition

Article:TECH214890  |  Created: 2014-02-11  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH214890
Article Type
Technical Solution

Product(s)

Issue



When IPM.Note.SMIME.MultipartSigned emails with PDF attachments are archived to a Centera Partition with device-level sharing turned on, the attached PDF's cannot be opened when the emails are retrieved or restored from this partition.  When these emails are viewed via EV Search or Archive Explorer the file size of the PDF attachments are displayed as zero.


Solution



This issue is resolved in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release

www.symantec.com/docs/TECH215093

 

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


 

After this Cumulative Hotfix is applied, the previously affected archived items will be able to be retrieved successfully, with the following caveats:

1) As a result of how the data was stored prior to the fix being applied, the affected emails will display as having at least two additional attachments - an .HTM file and a .P7S signature.

2) Any embedded attachments will show as normal attachments rather than being displayed within the body of the email.

3) The email will display as Signed however details of the signature will not be visible.

All other aspects of the message will be as normal - the attachments will be viewable, as will the message body.


Supplemental Materials

SourceETrack
Value3416616
Description

When signed messages with an encrypted pdf attachment are archived to Centera the .pdf fails to be retrieved as expected



Article URL http://www.symantec.com/docs/TECH214890


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